# IssueCapture

> IssueCapture is an AI-powered bug reporting widget for Jira Software and Jira Service Management. It's a drop-in JavaScript snippet that lets website visitors report bugs with screenshots, console logs, and network data — then automatically creates rich Jira tickets.

## What it does

IssueCapture replaces Atlassian's outdated Issue Collector with a modern, AI-enhanced alternative. Add one line of JavaScript to any website, and users get a floating button to report bugs. The widget captures:

- Annotated screenshots (capture, crop, draw, highlight)
- Browser console errors (automatic, from page load)
- Network request failures (4xx/5xx, automatic)
- Page URL, browser info, and user agent
- Custom form fields (priority, labels, components)

Issues are created directly in the customer's Jira instance via OAuth 2.0.

## AI Features (Team plan and above)

- Smart title and description generation
- Automatic categorization and labeling
- Priority and severity triaging
- Duplicate detection and auto-linking
- Sentiment analysis
- Root cause analysis suggestions
- Effort estimation
- Screenshot OCR and analysis
- PII redaction
- Smart enrichment of issue descriptions

## Pricing

All plans are monthly with no per-seat charges. Unlimited team members on every plan.

- **Free**: $0/mo — 10 issues, 1 widget, screenshot annotation, Jira integration
- **Starter**: $29/mo — 50 issues, 3 widgets, remove branding, email support
- **Team**: $59/mo — 200 issues, unlimited widgets, white-label, all 10 AI features
- **Business**: $99/mo — 500 issues, AI + compliance, audit logs, data retention controls
- **Enterprise**: Custom pricing — custom limits, dedicated support, custom DPA

## Installation

Works with any website or JavaScript framework. One script tag or npm package:

```html
<script type="module">
  import IssueCapture from 'https://issuecapture.com/widget.js';
  IssueCapture.init({ apiKey: 'your-api-key' });
</script>
```

Framework-specific guides available for React, Next.js, Vue, Angular, Vercel, and Google Tag Manager.

Setup takes less than 5 minutes. No Jira admin permissions required.

## Integrations

- Jira Software (Cloud)
- Jira Service Management (Cloud)
- OAuth 2.0 connection (no API tokens or passwords)
- Multiple Jira projects supported per account

## Technical Details

- Widget size: ~31KB gzipped (core), screenshot +10KB, annotation +90KB (lazy-loaded)
- Shadow DOM isolation (no CSS conflicts with host page)
- 16 languages: English, Spanish, German, French, Portuguese, Japanese, Chinese, Italian, Dutch, Russian, Polish, Turkish, Korean, Swedish, Danish, Norwegian
- Browser support: Chrome 80+, Firefox 74+, Safari 13.1+, Edge 80+
- GDPR compliant, EU-hosted (Stockholm), encryption at rest
- SOC 2 Type II certified hosting providers

## Comparisons

IssueCapture is an alternative to:
- **Atlassian Issue Collector** — IssueCapture works with team-managed projects, has AI, screenshot annotation, and modern UI. The Issue Collector hasn't been updated since 2014.
- **Marker.io** — IssueCapture starts at $29/mo vs $149/mo for Jira access. Includes AI triaging. No per-seat pricing.
- **Usersnap** — IssueCapture offers simpler pricing, AI features from $59/mo, and faster setup.
- **BugHerd** — IssueCapture has AI-powered triage, no per-seat fees, and direct Jira OAuth integration.
- **Jam.dev** — IssueCapture offers 10 AI features, no per-seat pricing, and works with JSM.

## Documentation

- [Documentation](https://issuecapture.com/docs): setup, configuration, and API reference
- [Install in React](https://issuecapture.com/docs/install/react): CRA & Vite, code-splitting, per-route config
- [Install in Vue](https://issuecapture.com/docs/install/vue): Vue 3 Composition/Options API, Pinia, Router
- [Install in Angular](https://issuecapture.com/docs/install/angular): environment.ts, standalone components, cleanup
- [Install in Next.js](https://issuecapture.com/docs/install/nextjs): App & Pages Router, NEXT_PUBLIC env
- [Deploy on Vercel](https://issuecapture.com/docs/install/vercel): env scoping, preview deployments, custom domains
- [Install with Google Tag Manager](https://issuecapture.com/docs/install/google-tag-manager): no-code setup
- [Browser support](https://issuecapture.com/docs/browser-support): supported browsers and bundle sizes

## Links

- [Home](https://issuecapture.com)
- [Pricing](https://issuecapture.com/pricing)
- [FAQ](https://issuecapture.com/faq)
- [Jira Issue Collector alternative](https://issuecapture.com/jira-issue-collector-alternative)
- [Contact](https://issuecapture.com/contact)
- [Status](https://status.issuecapture.com)

## Legal

- [Privacy Policy](https://issuecapture.com/privacy)
- [Security](https://issuecapture.com/security)
- [Terms of Service](https://issuecapture.com/terms)
- [Sub-processors](https://issuecapture.com/subprocessors)
- [Data Processing Agreement](https://issuecapture.com/dpa)

## Company

IssueCapture is a bootstrapped SaaS product. Built for teams who need better bug reports without the overhead of enterprise feedback platforms.