# IssueCapture

> IssueCapture is an AI-powered bug reporting widget for Jira Software and Jira Service Management. It's a drop-in JavaScript snippet that lets website visitors report bugs with screenshots, console logs, and network data — then automatically creates rich Jira tickets.

## What it does

IssueCapture replaces Atlassian's outdated Issue Collector with a modern, AI-enhanced alternative. Add one line of JavaScript to any website, and users get a floating button to report bugs. The widget captures:

- Annotated screenshots (capture, crop, draw, highlight)
- Browser console errors (automatic, from page load)
- Network request failures (4xx/5xx, automatic)
- Page URL, browser info, and user agent
- Custom form fields (priority, labels, components)

Issues are created directly in the customer's Jira instance via OAuth 2.0.

## AI Features (Team plan and above)

- Smart title and description generation
- Automatic categorization and labeling
- Priority and severity triaging
- Duplicate detection and auto-linking
- Sentiment analysis
- Root cause analysis suggestions
- Effort estimation
- Screenshot OCR and analysis
- PII redaction
- Smart enrichment of issue descriptions

## Pricing

All plans are monthly with no per-seat charges. Unlimited team members on every plan.

- **Free**: $0/mo — 10 issues, 1 widget, screenshot annotation, Jira integration
- **Starter**: $29/mo — 50 issues, 3 widgets, remove branding, email support
- **Team**: $59/mo — 200 issues, unlimited widgets, white-label, all 10 AI features
- **Business**: $99/mo — 500 issues, AI + compliance, audit logs, data retention controls
- **Enterprise**: Custom pricing — custom limits, dedicated support, custom DPA

## Installation

Works with any website or JavaScript framework. One script tag or npm package:

```html
<script type="module">
  import IssueCapture from 'https://issuecapture.com/widget.js';
  IssueCapture.init({ apiKey: 'your-api-key' });
</script>
```

Framework-specific guides available for React, Next.js, Vue, Angular, Vercel, and Google Tag Manager.

Setup takes less than 5 minutes. No Jira admin permissions required.

## Integrations

- Jira Software (Cloud)
- Jira Service Management (Cloud)
- OAuth 2.0 connection (no API tokens or passwords)
- Multiple Jira projects supported per account

## Technical Details

- Widget size: ~40KB gzipped (core), screenshot +13KB, annotation +107KB (lazy-loaded)
- Shadow DOM isolation (no CSS conflicts with host page)
- 16 languages: English, Spanish, German, French, Portuguese, Japanese, Chinese, Italian, Dutch, Russian, Polish, Turkish, Korean, Swedish, Danish, Norwegian
- Browser support: Chrome 80+, Firefox 74+, Safari 13.1+, Edge 80+
- GDPR compliant, EU-hosted (Stockholm), encryption at rest
- SOC 2 Type II certified hosting providers

## Comparisons

IssueCapture is an alternative to:
- **Atlassian Issue Collector** — IssueCapture works with team-managed projects, has AI, screenshot annotation, and modern UI. The Issue Collector hasn't been updated since 2014.
- **Marker.io** — IssueCapture starts at $29/mo vs $199/mo. Includes AI triaging. No per-seat pricing.
- **Usersnap** — IssueCapture offers simpler pricing, AI features from $59/mo, and faster setup.
- **BugHerd** — IssueCapture has AI-powered triage, no per-seat fees, and direct Jira OAuth integration.
- **Jam.dev** — IssueCapture offers 10 AI features, no per-seat pricing, and works with JSM.

## Links

- Website: https://issuecapture.com
- Pricing: https://issuecapture.com/pricing
- Documentation: https://issuecapture.com/docs
- Privacy Policy: https://issuecapture.com/privacy
- Security: https://issuecapture.com/security
- Terms of Service: https://issuecapture.com/terms
- Sub-processors: https://issuecapture.com/subprocessors
- Data Processing Agreement: https://issuecapture.com/dpa
- Contact: https://issuecapture.com/contact
- Status: https://status.issuecapture.com

## Company

IssueCapture is a bootstrapped SaaS product. Built for teams who need better bug reports without the overhead of enterprise feedback platforms.