Install IssueCapture via Atlassian Marketplace
Connect IssueCapture to Jira through the Atlassian Marketplace listing. No Jira app install required, just OAuth 2.0 and a simple widget script.
Quick Summary
Prerequisites
- Atlassian account with access to Jira Cloud
- Permissions to authorize OAuth apps in Jira
- Access to your website code or tag manager
- IssueCapture account (sign up free)
No Jira app install required
IssueCapture is a non-installable integration. The Marketplace listing redirects you to IssueCapture, where you connect Jira via OAuth 2.0. You will not see an installed app inside Jira.
Step-by-Step Installation
Follow these steps to get up and running in minutes.
Open the Marketplace listing
Start from Atlassian Marketplace and launch the setup flow
- Go to marketplace.atlassian.com and search for "IssueCapture"
- Open the IssueCapture listing
- Click "Get it now" or "Visit vendor"
- Sign in with your Atlassian account if prompted
Create or sign in to IssueCapture
Use the Marketplace link to start your IssueCapture account
- You will be redirected to issuecapture.com
- Create a free account or sign in
- Verify your email if this is a new account
- Continue to the dashboard to connect Jira
Connect Jira via OAuth 2.0
Authorize IssueCapture to create issues in your Jira site
- Go to Settings -> Integrations -> Jira in the IssueCapture dashboard
- Click "Connect Jira"
- Select your Jira Cloud site
- Approve the OAuth permissions
Choose project and issue type
Select where IssueCapture should create issues
- Pick the Jira project you want to receive issues
- Select an issue type, or a request type for Jira Service Management
- Confirm required fields and defaults
- Save the configuration
Create a widget and allowlist domains
Generate your widget API key and secure it
- Open the Widgets page and create a new widget
- Copy the API key (starts with "ic_")
- Add your site domain(s) to the allowlist
- Optionally customize the button text and position
Install the widget script
Paste the script into your website and deploy
- Paste the script right before the closing </body> tag
- Replace ic_YOUR_API_KEY_HERE with your API key
- Deploy your site or publish your changes
- Visit your site and verify the button appears
<script type="module">
import IssueCapture from 'https://issuecapture.com/widget.js';
IssueCapture.init({
apiKey: 'ic_YOUR_API_KEY_HERE',
trigger: 'auto',
button: {
position: 'bottom-right',
text: 'Report Bug'
}
});
</script>Submit a test issue
Confirm the integration end to end
- Click the widget button and submit a sample issue
- Check your Jira project for the new issue
- Confirm the issue details look correct
- Share the widget with your team
Troubleshooting
Common integration issues and how to solve them.
No install button in Marketplace
- IssueCapture is a non-installable integration that redirects to the vendor site
- Click "Visit vendor" or "Get it now" to start setup
- You will not see an installed app inside Jira
OAuth connection fails or asks for more permissions
- Make sure you are a Jira admin or have permission to authorize apps
- Allow popups and third party cookies for Atlassian
- Try reconnecting from the IssueCapture dashboard
Widget button does not appear
- Verify the script is placed before </body> and loads without errors
- Confirm the API key is correct and starts with "ic_"
- Add your domain to the allowlist in the IssueCapture dashboard
- Disable ad blockers or script blockers for testing
Issues are not showing up in Jira
- Verify the Jira connection status in the IssueCapture dashboard
- Check the selected project and issue type are still valid
- Make sure required Jira fields are filled by the widget
- Submit another test issue and watch for a success message
Ready to connect Jira?
Create your IssueCapture account and start collecting structured bug reports today.