IssueCapture vs Usersnap
Get more features for 60% less cost. IssueCapture offers AI-powered triaging, more integrations, and a simpler setup than Usersnap.
TL;DR
- Pay per issue, not per month: 25-35¢ per issue vs Usersnap's €49-199/month subscription
- 10 AI features vs 5: Both have categorization & sentiment. We add OCR, duplicate linking, privacy redaction, effort estimation, auto-translation
- Unlimited team members: No per-seat pricing vs Usersnap's 5-50 user limits
- 2-minute setup: Single script tag vs Usersnap's complex installation
- Better Jira integration: Direct OAuth connection with custom field mapping
Why IssueCapture Wins
65% Cheaper
$35/month vs $99/month. Get more features and AI-powered triaging at a fraction of the price.
2-Minute Setup
One script tag vs complex configuration. Get started in minutes, not hours.
More Integrations
Works with Jira, Linear, GitHub Issues and more. Usersnap is primarily Jira-focused.
Feature Comparison
| Feature |  IssueCapture | Usersnap |
|---|---|---|
| Screenshot Annotation | ||
| AI Categorization | ||
| AI Sentiment Analysis | ||
| Screenshot OCR & Text Extraction | ||
| Duplicate Detection & Auto-Linking | Related feedback | |
| Smart Title Generation | ||
| Privacy/PII Redaction | ||
| Effort Estimation | ||
| Auto-Translation | ||
| Issue Enrichment | ||
| Native Jira Integration | ||
| Setup Time | 2 minutes | 15 minutes |
| Free Plan | 25 credits | 20 items |
| Shadow DOM Isolation | ||
| Unlimited Team Members |
Save 60% with IssueCapture
More features, better value, simpler pricing
IssueCapturePricing
Free
$025 credits
Mini
$35100 credits (35¢/issue)
Starter
$79250 credits (31.6¢/issue)
Growth
$199700 credits (28.4¢/issue)
Team
$5202,000 credits (26¢/issue)
Scale
$1,2495,000 credits (25¢/issue)
Usersnap Pricing
Free
$020 feedback items
Starter
€49/mo5 users
Growth
€111/mo10 users
Professional
€199/mo20 users
Premium
€399/mo50 users
Why Teams Choose IssueCapture
Faster Setup
IssueCapture takes just 2 minutes to set up with a single script tag. No complex configuration, no backend setup, no hassle.
<script src="https://issuecapture.com/widget.js"></script>
Better Value
Get better features at a fraction of the price. Our Mini plan is $35 for 100 issues compared to Usersnap's $99/mo, with 10 AI features included.
Save $768/year
More Integrations
Works with Jira, Linear, GitHub Issues, and more. Usersnap is primarily Jira-focused with limited integration options.
No CSS Conflicts
Our Shadow DOM isolation ensures the widget never conflicts with your site's styles. Works perfectly with any framework.
AI-Powered Features
Automatic triaging, duplicate detection, sentiment analysis, and more. Features that Usersnap doesn't offer at any price point.
- Smart categorization
- Auto-translation
- OCR text extraction
Better Free Plan
25 free credits that never expire, compared to Usersnap's 20 issues/month limit. Plus, no credit card required to start.
Credits never expire - no monthly limits
What Users Say
Common Usersnap Complaints:
- "Very expensive for basic features"
- "Complicated setup process"
- "Limited free plan is too restrictive"
- "Widget slows down page load"
- "Dated UI that needs refresh"
Why Teams Love IssueCapture:
- "Amazing value - half the price, twice the features"
- "Setup literally took 2 minutes"
- "AI features save us hours weekly"
- "Lightweight and fast loading"
- "Modern, beautiful interface"
Ready to switch from Usersnap?
Get 10 AI features at 25-35¢ per issue instead of paying $99/month per user.
No credit card required • 25 free credits • Credits never expire