Report requests from inside
your app
Customers submit from your app instead of a portal. Each request becomes a JSM ticket, automatically triaged by AI.
Where portals lose people
A separate portal adds friction and drops context.
Context Switching
Users have to leave your app, log in to a separate portal, and find the right form. Most just give up or send an email instead.
Missing Context
"It doesn't work" is all you get. No console logs, no screenshots, no metadata. Agents spend hours asking "What browser?"
Manual Triage
Every ticket lands in the "Unassigned" queue. Agents have to manually read, categorize, and route every single request.
Other uses
The same engine for different moments.
Internal IT Helpdesk
Link duplicate outage tickets and prioritise executive issues. Employees report from any app.
Customer Support
Get better bug reports from customers. Screenshot annotation and auto-translation included.
QA & UAT
Structured feedback from testers with screenshots, annotations, and full context.
Pricing
Flat monthly pricing. No per-agent fees. AI triage on Team and Business.
Set up in 5 minutes
Connect your Jira Service Management project. Start collecting requests with context.
- Jira Service Management Cloud
- Standard, Premium, Enterprise