A Better Front Door for
Jira Service Management
Replace clunky customer portals with an embedded widget. Capture issues, feedback, and service requests directly from your app—automatically triaged by AI.
Why Users Hate Portals
Sending users to a separate portal kills engagement and context.
Context Switching
Users have to leave your app, log in to a separate portal, and find the right form. Most just give up or send an email instead.
Missing Context
"It doesn't work" is all you get. No console logs, no screenshots, no metadata. Agents spend hours asking "What browser?"
Manual Triage
Every ticket lands in the "Unassigned" queue. Agents have to manually read, categorize, and route every single request.
One Widget, Many Use Cases
IssueCapture adapts to how you use JSM.
Internal IT Helpdesk
Streamline employee support. Auto-detect mass outages and prioritize executive issues.
Customer Support
Get better bug reports from customers. Screenshot annotation and auto-translation included.
QA & UAT
Structured feedback from testers with screenshots, annotations, and full context.
Fair Pricing for Service Teams
Most JSM plugins charge per agent ($5-10/user). We charge a flat monthly fee.
Ready to Upgrade Your Service Desk?
Install in 5 minutes. Connect to your JSM project. Start capturing better tickets today.
- Jira Service Management Cloud
- Standard, Premium, Enterprise