Terms of Service

Please read these terms carefully before using IssueCapture

Effective Date: January 1, 2025

Acceptance of Terms

By accessing and using IssueCapture, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Service License

Subject to your compliance with these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to access and use IssueCapture for your internal business purposes. This is a license grant, not a transfer of title. You may not: modify, copy, or create derivative works of the service; reverse engineer, decompile, or attempt to extract source code; sublicense, resell, or redistribute the service; remove any proprietary notices or labels; or use the service to build a competing product.

Service Terms

IssueCapture provides a bug reporting and feedback collection service. Users are responsible for maintaining the confidentiality of their account and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

Limitations

In no event shall IssueCapture or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use IssueCapture, even if IssueCapture or an authorized representative has been notified orally or in writing of the possibility of such damage.

Credits & Payment Terms

IssueCapture operates on a credits-based pricing model. One credit equals one issue created in Jira. Credits are purchased in packages and never expire. All credit purchases are final and non-refundable. Credits are consumed only when issues are successfully created in Jira. Failed submissions do not consume credits. New accounts receive 25 free credits to test the integration. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities.

Privacy & Security

Your use of IssueCapture is also governed by our Privacy Policy. We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Credits System

Free Credits: New accounts receive 25 free credits to test the service. We may adjust the number of free credits for accounts flagged by our abuse prevention system.

Credit Consumption: One credit is consumed per successfully created Jira issue. Failed submissions are automatically refunded. Use your free credits to test the integration.

Credit Purchases: Credits are sold in packages ranging from $35 to $1,249. All purchases are final, non-refundable, and credits never expire. Pricing is subject to change for future purchases but purchased credits maintain their value.

Failed Submissions: If an issue fails to create in Jira due to technical errors, API failures, or validation issues, no credits are consumed. Credits are only deducted upon successful issue creation.

Team Usage: Credits are shared across your entire team. There is no per-seat pricing - unlimited team members can use your credit balance.

Abuse Prevention: We employ automated fraud detection to prevent abuse of free credits through multiple account creation. Accounts determined to be fraudulent may be suspended without notice.

Additional Terms

Intellectual Property

  • All content on IssueCapture is our property or licensed to us
  • You retain ownership of content you submit through the service
  • You grant us a license to use your content to provide the service
  • You may not use our trademarks without written permission

Prohibited Uses

  • Violate any applicable laws or regulations
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to systems
  • Harass, abuse, or harm other users
  • Use the service for illegal or unauthorized purposes
  • Abuse free credits through multiple account creation

Account Termination

  • You may cancel your account at any time
  • We may terminate or suspend access immediately for violations
  • Upon termination, your right to use the service ceases
  • Unused credits are forfeited upon voluntary account closure
  • All provisions which should survive termination shall survive

Governing Law

These terms shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.

If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have between us regarding the service.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

Questions about our Terms of Service?

Contact Legal Team