Built because
the Issue Collector stood still
It has no AI, no annotation, and doesn't work in team-managed projects.
Why IssueCapture Exists
In 2017 Atlassian handed Capture for Jira to a third party. Rather than invest in making it better, Atlassian essentially abandoned it.
Capture for Jira now has a 1.7 out of 4 star rating on the Atlassian Marketplace. Reviews call it a "dead product with docs not having been updated for years" and users ask "Anyone found an alternative?" The documentation still references Firefox 28—a browser version from 2014. And the pricing? Per Jira user, not per issue—the same unfair model that punishes growing teams.
What about the Jira Issue Collector? It's so limited that thousands of teams can't even use it. If you're using team-managed projects (Jira's modern project type), the Issue Collector simply isn't available. That's not a bug—it's by design.
The Issue Collector also needs Jira admin permissions and has no screenshot annotation. Users have been requesting annotation since 2013—that's over a decade of ignored requests.
Teams using Jira deserve a feedback collection tool that matches the modern software they're building. When Atlassian gave up on Capture for Jira and left the Issue Collector to stagnate, they left a gap that we knew we had to fill.
Simple Setup
One script tag, less than 5 minutes to integrate. No complex Jira configuration, admin permissions, or IT involvement needed.
AI triage
10 AI features including automatic triaging, sentiment analysis, duplicate detection, and priority scoring—things Atlassian never built.
Modern Experience
Screenshot annotation and your own branding, not the dated modal Atlassian offered.
Today, IssueCapture serves teams of all sizes who need modern feedback collection with AI-powered intelligence built in.
What the Issue Collector can't do
Atlassian's solution is technically available, but these limitations make it unusable for most modern teams.
Team-Managed? No Access
The Issue Collector only works with "company-managed" (classic) projects. If you're using modern team-managed projects, you simply can't use it at all.
No Screenshot Annotation
Users requested annotation tools in 2013. Over a decade later, still no highlighting, arrows, or blur tools. The feature request remains open.
No AI
Every issue is triaged by hand. No automatic detection, no duplicate linking, no priority scoring.
Requires Jira Admin
Setup requires "Administer Jira" global permission. Many developers can't configure it without IT department approval and assistance.
Limited Field Support
Only supports basic field types. No custom field flexibility, no conditional logic, no modern form features that users expect today.
No Custom Branding
You can't change its colours or add your logo. Stuck with Jira's default styling.
What IssueCapture does
What Drives Us
Why we exist
We exist because Atlassian stopped investing in these tools.
AI-First
Intelligence Atlassian never provided. Automatic triaging, sentiment analysis, and insights that save hours.
Rapid Innovation
We iterate fast. Unlike Atlassian, we don't let features stagnate for years.
Made by one person
IssueCapture is made by one person, focused on making the best feedback collection tool.
<5 min
Setup Time
10
AI Features
$29/mo
(Starter)
Try it free
Get started in less than 5 minutes. Free plan with 10 issues/month, no credit card required.