Replaces Jira's Issue Collector
An issue collector for
Jira & JSM
IssueCapture is a drop-in JavaScript widget that lets anyone on your site report a bug or request straight into Jira or JSM, with an annotated screenshot, console errors, and browser context attached and the ticket triaged by AI.
Who it's for
Software Teams
Console logs and network errors are captured automatically.
- Console & Network Logs
- Reproduce Instantly
QA & UAT
Stakeholders report bugs on staging and they land in Jira.
- Direct to Jira Backlog
- Stakeholder Friendly
Digital Agencies
Branded feedback forms for client projects.
- Custom White-Labeling
- Unlimited Client Projects
Customer Support
Visual feedback. Let users annotate screenshots directly on your website.
- Screenshot Annotation
- Embed on Any Site
IT Helpdesk
Flags mass outages and ranks issues by business impact.
- Auto-Triage & Routing
- Outage Detection
JSM Teams
Native JSM integration. Create service requests with custom request types.
- JSM Request Types
- Customer Portal Alternative
Free plan available · No credit card required
How it works
From install to Jira in four quick steps.
A user clicks the widget
A customer has feedback, an employee needs IT support, or a tester found a bug—they click the widget.
Context captured
The reporter can attach an annotated screenshot. Your widget settings control which technical details are included.
Lands in Jira
The report and its attachments become an issue in your configured Jira or JSM project.
AI adds suggestions
On Team and Business, enabled AI features add priority, category and duplicate suggestions after creation.
What you get
Screenshots, console errors, AI triage and a direct Jira connection.
AI Does the Triage
Visual Context
Annotated screenshots show exactly what's wrong. No more "which screen?" questions.
Direct to Jira & JSM
Issues land in your project with custom fields mapped. No middleware, no copy-paste.
No Session Recording
We never record sessions. Data is only captured when someone submits a report.
Works Globally
Widget in 16 languages. AI translates submissions so your team reads in their language.
Security
Check our TLS and security headers on SSL Labs and SecurityHeaders
Bug reports that arrive with the details attached
Reports can include screenshots, console errors and browser details, depending on your widget settings. On Team and Business, enabled AI triage adds suggestions after the issue is created.
Switching tools? See the Capture for Jira alternative or compare BugHerd alternatives.
- No more back-and-forth for basic details
- No more manual triage and categorization
- No more duplicate issues cluttering Jira