Replaces Jira's Issue Collector
The Universal Issue Collector for
Jira & JSM
IssueCapture is a drop-in JavaScript widget that lets anyone on your site report a bug or request straight into Jira or JSM, with an annotated screenshot, console errors, and browser context attached and the ticket triaged by AI.
Choose Your Path
Tailored solutions for every team in your company.
Software Teams
Stop chasing bug details. Capture console logs & network errors automatically.
- Console & Network Logs
- Reproduce Instantly
QA & UAT
Kill the spreadsheet. Let stakeholders report bugs directly on staging sites.
- Direct to Jira Backlog
- Stakeholder Friendly
Digital Agencies
Get client approval faster. Professional, branded feedback for every project.
- Custom White-Labeling
- Unlimited Client Projects
Customer Support
Visual feedback. Let users annotate screenshots directly on your website.
- Screenshot Annotation
- Embed on Any Site
IT Helpdesk
Automate triage. Detect mass outages and prioritize issues by business impact.
- Auto-Triage & Routing
- Outage Detection
JSM Teams
Native JSM integration. Create service requests with custom request types.
- JSM Request Types
- Customer Portal Alternative
Free plan available · No credit card required
How it works
From install to Jira in four quick steps.
Someone needs help
A customer has feedback, an employee needs IT support, or a tester found a bug—they click the widget.
Context captured
Screenshots with annotations, environment info, and relevant details—captured automatically.
AI triages & routes
Priority assigned, duplicates linked, and issues categorized—before your team sees it.
Resolved faster
Complete context lands directly in Jira or JSM. No back-and-forth. Just resolution.
What Makes IssueCapture Different
AI-powered triage, visual feedback, and direct Jira integration—purpose-built for teams who need complete context with every issue.
AI Does the Triage
Visual Context
Annotated screenshots show exactly what's wrong. No more "which screen?" questions.
Direct to Jira & JSM
Issues land in your project with custom fields mapped. No middleware, no copy-paste.
No Session Recording
We never record your users. Data is captured only when someone reports a problem— privacy-first by design, and easier on GDPR.
Works Globally
Widget in 16 languages. AI translates submissions so your team reads in their language.
Enterprise-Grade Security
Your data is protected by industry-leading security standards
Stop Chasing Context. Start Resolving.
Join teams who get complete issue reports the first time—with screenshots, context, and AI-powered triage automatically included.
Switching tools? See the Capture for Jira alternative or compare BugHerd alternatives.
- No more back-and-forth for basic details
- No more manual triage and categorization
- No more duplicate issues cluttering Jira