Network Goes Down. 50 Tickets Flood In.
Your Team Processes Each One Separately.
It's the same outage. But you've got 5 people working 50 tickets instead of 1 person fixing the actual problem. Meanwhile, the CEO's 'laptop won't start' sits at the bottom of the queue.
The Reality of IT Helpdesk Triage
40% of IT leaders say triage is their biggest challenge. Here's why.
"The Same Outage Generated 50 Tickets"
VPN goes down at 9 AM. By 9:15, you have 50 tickets: "Can't connect," "Network down," "Email not working." Your team opens each one, reads it, realizes it's the same issue... 50 times.
"The Executive's Laptop Sat for 4 Hours"
Manual triage means guessing priority. "Password reset" got marked High. "Laptop won't boot" got marked Medium. Turns out that laptop belonged to the CFO presenting to the board at 2 PM.
"We Spend More Time Sorting Than Fixing"
Every ticket: Read it. Check for duplicates. Assign priority. Pick a category. Route to the right team. That's 5-7 minutes per ticket. At 100 tickets/month, that's 8-12 hours of pure admin work.
The Hidden Cost of Manual Triage
At 100 tickets/month, here's what you're really paying
- • Resolution time: 40+ hours average
- • Duplicate tickets: Processed separately
- • Priority: Best guess by whoever reads it
- • Resolution time: ~20 hours average
- • Duplicate tickets: Auto-linked instantly
- • Priority: Set by impact analysis
What If Every Ticket Arrived Already Triaged?
Same scenarios. Different outcomes.
50 Tickets → 1 Incident
VPN goes down. AI sees "can't connect," "network down," "email not working" and links all 50 as ONE incident. Your team fixes the root cause, not 50 symptoms.
Priority by Impact
"Laptop won't boot" + "board meeting at 2 PM" = Critical priority. AI reads context, not just keywords. Urgent issues don't hide behind password resets.
8-12 Hours Back
Every ticket arrives categorized (network, hardware, software, access), prioritized, and ready for the right team. Your people fix things instead of sorting things.
AI Speaks IT Helpdesk
Automatically categorizes and routes based on ticket content
Network
- •VPN not connecting
- •WiFi issues
- •Can't access servers
- •Slow internet
Hardware
- •Laptop won't start
- •Monitor not working
- •Keyboard broken
- •Docking station
Software
- •Adobe license needed
- •Can't install program
- •App crashing
- •Software update
Access
- •Reset password
- •Can't login
- •Account locked
- •Permission needed
Better for Your IT Team. Better for Employees.
Employees submit issues with context—not just "it's broken"
Screenshots with Annotation
Employee screenshots the error, circles the problem. You see exactly what they see.
Error Codes Extracted
AI reads error codes from screenshots via OCR. "Error 0x0000007B" goes straight into the ticket.
Fewer Back-and-Forths
No more "Can you describe the error?" or "What were you trying to do?" Context is already there.
Cheaper Than the Labor You're Wasting
Manual triage at 100 tickets/month costs $200-300 in labor. AI triage costs less.
- AI triage on every ticket
- Duplicate detection included
- Unlimited team members
- Direct JSM integration
Your Team Fixes Problems. AI Sorts Tickets.
Stop wasting 8-12 hours a month on triage. Let AI handle the sorting so your team can do what they're good at—keeping the company running.
- No credit card required
- Works with existing JSM
- Setup in 5 minutes