One outage, 50 tickets.
Your team processes each one separately.
VPN goes down. By 9:15 AM you've got 50 tickets—'can't connect', 'network down', 'email not working'—all the same issue. Your team reads every one before realising that.
Common IT triage problems
Three situations your team faces every month.
"The Same Outage Generated 50 Tickets"
VPN goes down at 9 AM. By 9:15, you have 50 tickets: "Can't connect," "Network down," "Email not working." Your team opens each one, reads it, realizes it's the same issue... 50 times.
"The Executive's Laptop Sat for 4 Hours"
Manual triage means guessing priority. "Password reset" got marked High. "Laptop won't boot" got marked Medium. Turns out that laptop belonged to the CFO presenting to the board at 2 PM.
"We Spend More Time Sorting Than Fixing"
Every ticket: Read it. Check for duplicates. Assign priority. Pick a category. Route to the right team. All before anyone starts fixing anything.
Manual Triage vs AI Triage
Sorting tickets by hand is time your team isn't spending on fixes
- • Every ticket triaged by hand
- • Duplicate tickets: Processed separately
- • Priority: Manual guessing
- • Triage: Automatic (seconds per ticket)
- • Duplicate tickets: Auto-linked instantly
- • Priority: Set by impact analysis
What AI triage does
Three ways it saves time.
50 Tickets → 1 Incident
VPN goes down. AI sees "can't connect," "network down," "email not working" and links all 50 to one incident. Your team fixes the root cause, not 50 symptoms.
Priority by Impact
"Laptop won't boot" + "board meeting at 2 PM" = Critical priority. AI reads context, not just keywords. Urgent issues don't hide behind password resets.
Time Back for Fixes
Every ticket arrives categorized (network, hardware, software, access), prioritized, and ready for the right team. Your people fix things instead of sorting things.
Categories it uses
Network, hardware, software and access—categorised automatically
Network
- •VPN not connecting
- •WiFi issues
- •Can't access servers
- •Slow internet
Hardware
- •Laptop won't start
- •Monitor not working
- •Keyboard broken
- •Docking station
Software
- •Adobe license needed
- •Can't install program
- •App crashing
- •Software update
Access
- •Reset password
- •Can't login
- •Account locked
- •Permission needed
What employees send you
Screenshot, error code extracted, and full context—not just "it's broken"
Screenshots with Annotation
Employee screenshots the error, circles the problem. You see exactly what they see.
Error Codes Extracted
AI reads error codes from screenshots via OCR. "Error 0x0000007B" goes straight into the ticket.
Fewer Back-and-Forths
No more "Can you describe the error?" or "What were you trying to do?" Context is already there.
Pricing
AI triage is included on the Team and Business plans.
- AI triage on every ticket
- Duplicate detection included
- Unlimited team members
- Direct JSM integration
Let AI do the sorting
Your team can then focus on what they're good at: fixing problems.
- No credit card required
- Works with existing JSM
- Setup in 5 minutes