Your Team Is Drowning in Tickets.
Critical Issues Are Getting Buried.
15 customers reported the same payment bug—but your team processed them as 15 separate tickets. Meanwhile, an angry customer threatening to churn sat in the queue for 3 hours. Sound familiar?
The Real Problems You're Facing
These aren't edge cases. They're happening to your team every week.
"Why Did We Get 15 Tickets About the Same Bug?"
One agent calls it "login error." Another tags it "authentication failed." Your system treats them as different problems. Meanwhile, engineering has no idea there's a widespread outage.
"They Churned? I Had No Idea They Were Upset."
The customer wrote "I'm considering switching to competitors" in their last ticket. But it was tagged "Medium" priority. Now they're gone—and you're reading their cancellation email.
"The Queue Never Ends. My Team Is Burned Out."
Agents spend more time tagging, categorizing, and routing tickets than actually solving problems. The backlog grows. Morale drops. Your best people start looking for other jobs.
What If Tickets Arrived Already Triaged?
Same scenarios. Different outcomes. AI catches what humans miss.
Duplicate Detection
15 customers report "payment failing," "can't checkout," "credit card error"—AI links them as ONE issue and alerts engineering immediately.
Churn Risk Detection
AI reads "considering switching to competitors" and flags it as HIGH priority automatically. Routes to senior agent. You save the customer.
Zero Manual Triage
Every ticket arrives categorized, prioritized, and routed. Agents open JSM and start solving—no sorting, tagging, or guessing.
Plus: Context Your Agents Actually Need
Every ticket comes with rich data—captured automatically
16 Languages
Customer writes in Spanish, German, or Japanese—AI translates before your team sees it
Screenshot OCR
Error messages in screenshots are extracted automatically. No more "can you describe the error?"
Console Errors
Technical bugs arrive with browser console logs attached. Debug faster.
Smart Routing
Billing issues → billing team. Technical bugs → engineering. No manual assignment.
"Should We Just Get Zendesk?"
If you're already using JSM, adding Zendesk means paying twice for ticket management—and you still won't get AI triage.
Add Zendesk to JSM
What most teams consider
- Two ticket systems to manage
Customer-facing in Zendesk, internal in JSM. Double the work.
- Still no AI duplicate detection
Zendesk's AI features are add-ons. Basic plans don't include them.
- Train team on new platform
Different UI, different workflows, different reports.
Add IssueCapture to JSM
Keep your existing workflow
- Tickets flow directly into JSM
Same platform your team already knows. Zero retraining.
- AI triage included
Duplicates, sentiment, priority, categories—all automatic.
- Unlimited agents included
Add unlimited team members. Simple monthly pricing.
Stop Drowning. Start Actually Helping Customers.
Your team didn't sign up to sort tickets all day. Give them AI that handles triage so they can focus on what they're good at—solving problems.
- No credit card required
- Works with your JSM
- Setup in 5 minutes