Fifteen Tickets, One Bug.
But Your Team Processed Them Separately.
Customers report the same payment bug under different names, and each report is triaged separately while an urgent one waits in the queue.
Three common support problems
"Why Did We Get 15 Tickets About the Same Bug?"
One agent calls it "login error." Another tags it "authentication failed." Your system treats them as different problems. Meanwhile, engineering has no idea there's a widespread outage.
"They Churned? I Had No Idea They Were Upset."
The customer wrote "I'm considering switching to competitors" in their last ticket. But it was tagged "Medium" priority. Now they're gone—and you're reading their cancellation email.
"The Queue Never Ends. My Team Is Burned Out."
Agents spend more time tagging, categorizing, and routing tickets than actually solving problems. The backlog grows. Morale drops. Your best people start looking for other jobs.
How it works
AI links duplicates, flags urgent tickets and routes them.
Duplicate Detection
15 customers report "payment failing," "can't checkout," "credit card error"—AI links them as ONE issue and alerts engineering immediately.
Churn Risk Detection
AI reads "considering switching to competitors" and flags it as HIGH priority automatically. Routes to senior agent. You save the customer.
Zero Manual Triage
Every ticket arrives categorized, prioritized, and routed. The ticket is already sorted when agents open it.
What comes with each ticket
Screenshot, console logs, browser version, and AI tags—captured automatically
16 Languages
Customer writes in Spanish, German, or Japanese—AI translates before your team sees it
Screenshot OCR
Error messages in screenshots are extracted automatically. No more "can you describe the error?"
Console Errors
Technical bugs arrive with browser console logs attached. Debug faster.
Smart Routing
Billing issues → billing team. Technical bugs → engineering. No manual assignment.
"Should We Just Get Zendesk?"
Paying for two ticket systems, and neither triages with AI.
Add Zendesk to JSM
What most teams consider
- Two ticket systems to manage
Customer-facing in Zendesk, internal in JSM. Double the work.
- Still no AI duplicate detection
Zendesk's AI features are add-ons. Basic plans don't include them.
- Train team on new platform
Different UI, different workflows, different reports.
Add IssueCapture to JSM
Keep your existing workflow
- Tickets flow directly into JSM
Your team keeps using JSM.
- AI triage included
Duplicates, sentiment, priority, categories—all automatic.
- Unlimited agents included
Add unlimited team members. Simple monthly pricing.
Less sorting, more answering
AI does the triage so agents can solve problems.
- No credit card required
- Works with your JSM
- Setup in 5 minutes