Why We Rejected Monthly Subscriptions
The SaaS industry has a pricing problem. We're here to fix it.
The Problem
Traditional SaaS pricing punishes success, taxes growth, and charges for waste.
For years, we've accepted that software should be sold per "seat" - charging companies based on how many employees they have, not how much value they get. This model is fundamentally broken.
Here's why:
1. Ghost Seats
Still paying for that contractor who left 3 months ago? What about the intern who used the tool once? Per-seat pricing means you pay for inactive users forever.
2. Seasonal Spikes
December is quiet. March is chaos. But you pay the same price every month. Why should slow months cost the same as launch week?
3. Team Growth Tax
Hired a talented developer? Congrats! Your tools just got more expensive. Per-seat pricing punishes you for building a great team.
4. Startup Hostile
Early-stage startups with limited budgets can't afford per-seat tools, even if they barely use them. Enterprise pricing locks out those who need it most.
Meanwhile, Atlassian Gave Up on Feedback Tools
The company that makes Jira had two feedback tools. They abandoned both.
Capture for Jira (Bonfire)
- • Handed off to third-party in 2017
- • Now has 1.7/4 star rating on Marketplace
- • Reviews: "dead product", "can't get it to work"
- • Docs reference Firefox 28 (from 2014)
- • Pricing: Per Jira user (same unfair model)
Jira Issue Collector
- • Not available for team-managed projects
- • No screenshot annotation (requested since 2013)
- • Requires Jira admin permissions
- • JavaScript API marked "unstable"
- • Zero AI features
Jira teams deserve better. That's why we built IssueCapture—with fair pricing AND modern features.
Our Solution: Fair Pricing
1 issue created = 1 credit consumed. That's it.
Transparent
No hidden fees. No surprise charges. Simple math.
Flexible
Ramp up when busy. Scale down when quiet. You control costs.
Fair
Credits never expire. No use-it-or-lose-it pressure.
The Old Way
- $49/month × 10 seats = $490/month
- 3 people inactive? Still paying.
- Only 50 issues created? You overpaid.
- Hire 1 person? +$49/month forever.
- Annual cost: $5,880
IssueCapture Way
- 200 issues × $0.225 = $45/month
- Unlimited team members. No extra cost.
- Quiet month? Buy fewer credits.
- Grow your team? Same price.
- Annual cost: $588 (save $5,292!)
Our Fairness Principles
Credits Never Expire
Unlike phone minutes or gym memberships, your credits stay in your account forever. Buy when it makes sense. Use when you need to. No pressure. No waste.
Team Growth Celebrated
Adding team members? Awesome! We celebrate your growth, not tax it. Add unlimited teammates. They all share from the same credit pool.
Volume Rewards
The more you buy, the less you pay per issue. Our largest package is 56% cheaper per issue than our smallest. We reward loyalty and scale.
No Feature Tiers
Every package includes all 10 AI features, unlimited domains, advanced analytics, and priority support. No "contact sales" for basic features.
25 Free Credits to Test
Testing your integration? Experimenting with workflows? Every new account gets 25 free credits. We don't punish you for being thorough.
The "Never Overpay" Guarantee
We're so confident in our pricing that we offer this guarantee:
If you would have paid less with a competitor for the same usage, we'll refund the difference.
Send us your usage data and competitor quote. If they're cheaper, we'll match it and refund you. No questions asked.
Join the Fair Pricing Revolution
Help us prove that SaaS can be fair, transparent, and customer-friendly.