Why We Rejected Per-Seat Pricing
The SaaS industry has a pricing problem. We're here to fix it.
The Problem
Traditional SaaS pricing punishes success, taxes growth, and charges for waste.
For years, we've accepted that software should be sold per "seat" - charging companies based on how many employees they have, not how much value they get. This model is fundamentally broken.
Here's why:
1. Ghost Seats
Still paying for that contractor who left 3 months ago? What about the intern who used the tool once? Per-seat pricing means you pay for inactive users forever.
2. Seasonal Spikes
December is quiet. March is chaos. But you pay the same price every month. Why should slow months cost the same as launch week?
3. Team Growth Tax
Hired a talented developer? Congrats! Your tools just got more expensive. Per-seat pricing punishes you for building a great team.
4. Startup Hostile
Early-stage startups with limited budgets can't afford per-seat tools, even if they barely use them. Enterprise pricing locks out those who need it most.
Meanwhile, Atlassian Gave Up on Feedback Tools
The company that makes Jira had two feedback tools. They abandoned both.
Capture for Jira (Bonfire)
- • Handed off to third-party in 2017
- • Now has 1.7/4 star rating on Marketplace
- • Reviews: "dead product", "can't get it to work"
- • Docs reference Firefox 28 (from 2014)
- • Pricing: Per Jira user (same unfair model)
Jira Issue Collector
- • Not available for team-managed projects
- • No screenshot annotation (requested since 2013)
- • Requires Jira admin permissions
- • JavaScript API marked "unstable"
- • Zero AI features
Jira teams deserve better. That's why we built IssueCapture—with fair pricing AND modern features.
Our Solution: Fair Pricing
One price, your whole team. No per-seat charges.
Transparent
No hidden fees. No surprise charges. Simple monthly pricing.
Flexible
Upgrade or downgrade anytime. You control your plan.
Fair
Unlimited team members on every plan. No per-seat tax.
Per-Seat Pricing
- 10-user tier = $111–199/month
- Need Jira integration? Often extra.
- Team grows to 20? Jump to next tier.
- AI features? Usually not included.
- Annual cost: $1,332–2,388+
IssueCapture Way
- Team Plan = $59/month flat
- Unlimited team members. No extra cost.
- 200 issues/month with all AI features.
- Grow your team? Same price.
- Annual cost: $708–1,188
Our Fairness Principles
Predictable Monthly Pricing
Know exactly what you'll pay every month. No surprise charges, no per-seat fees creeping up. Budget with confidence.
Team Growth Celebrated
Adding team members? Awesome! We celebrate your growth, not tax it. Add unlimited teammates. They all share your plan.
AI Included at $59/mo
All 10 AI features are included starting at our Team plan. Auto-triaging, duplicate detection, sentiment analysis, and more. No extra charges.
Upgrade Anytime
Start small, grow when you need to. Upgrade, downgrade, or cancel at any time. No annual commitments required.
Free Plan for Life
Testing your integration? Experimenting with workflows? Every account includes a generous free plan with 10 issues per month. We don't punish you for being thorough.
Join the Fair Pricing Revolution
Help us prove that SaaS can be fair, transparent, and customer-friendly.