Team Management
Roles, permissions, and collaboration
All IssueCapture plans include unlimited team members at no additional cost.
Permission Levels
Owner
Full control over the account
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Cannot be removed or have role changed. Every account has exactly one Owner.
Admin
Team management without billing access
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Cannot change roles - prevents privilege escalation. Best for team leads.
Member
Standard user role (default)
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Default role for new invites. Best for developers and testers.
Viewer
Read-only access
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Best for stakeholders who need visibility without edit access.
Quick Reference
| Action | Owner | Admin | Member | Viewer |
|---|---|---|---|---|
| Invite team members | ||||
| Remove team members | ||||
| Change member roles | ||||
| Manage billing | ||||
| Configure Jira | ||||
| Create/edit widgets | ||||
| Delete widgets | ||||
| View analytics | ||||
| Export analytics |
How-To Guides
Inviting Team Members
- Go to Settings → Team
- Click the "Invite Member" button
- Enter their email address
- Select their role (Admin, Member, or Viewer)
- Click "Send Invite"
Note: Invitations expire after 7 days. You cannot invite someone as Owner.
Changing Member Roles
- Go to Settings → Team
- Find the team member you want to update
- Click the role dropdown next to their name
- Select the new role
- Changes take effect immediately
Important: Only the Owner can change roles. Admins cannot promote themselves or others.
Setting Up Auto-Join Domains
- Go to Settings → Team
- Click "Add Domain" or "Configure Auto-Join"
- Enter your corporate domain (e.g.,
yourcompany.com) - Complete domain verification
- Enable auto-join for the domain
How it works: Anyone who signs up with an email from your domain automatically joins your team as a Member.
Best Practices
Role Assignment
- Owner: Account owner responsible for billing (team lead/manager)
- Admin: Team leads who manage composition but not billing
- Member: Most team members (developers, testers)
- Viewer: Stakeholders needing visibility only
Security Recommendations
- Limit Admin access to those who need team management
- Regularly audit team members and remove inactive users
- Use corporate emails with verified auto-join domains
- Monitor and cancel pending invitations that expire
Need Help?
Contact our support team if you have questions about team management.