Team Management
Roles, permissions, and collaboration
All IssueCapture plans include unlimited team members at no additional cost.
Permission Levels
Owner
Full control over the account
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Cannot be removed or have role changed. Every account has exactly one Owner.
Admin
Team management without billing access
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Cannot change roles - prevents privilege escalation. Best for team leads.
Member
Standard user role (default)
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Default role for new invites. Sees widgets and analytics; cannot change configuration.
Viewer
Read-only access
- Invite team members
- Remove team members
- Change member roles
- Manage billing
- Configure Jira integration
- Create/edit widgets
- Delete widgets
- View analytics
- Export analytics
Best for stakeholders who need visibility without edit access.
Quick Reference
Tip: Swipe left/right to view the full permissions table on mobile.
How-To Guides
Inviting Team Members
- Go to Settings → Team
- Click the "Invite Member" button
- Enter their email address
- Select their role (Admin, Member, or Viewer)
- Click "Send Invite"
Note: Invitations expire after 7 days. You cannot invite someone as Owner.
Changing Member Roles
- Go to Settings → Team
- Find the team member you want to update
- Click the role dropdown next to their name
- Select the new role
- Changes take effect immediately
Important: Only the Owner can change roles. Admins cannot promote themselves or others.
Best Practices
Role Assignment
- Owner: Primary contact, billing manager, and top-level admin.
- Admin: Team leads who need to manage access but not billing.
- Member: Regular team members who build and test widgets.
- Viewer: External stakeholders who only need visibility.
Security Tips
- Review team members quarterly and remove inactive users.
- Give people the lowest role that lets them do their job.
- Set up auto-join domains so people in your org can join without an invite.
- Revoke invitations immediately if they are no longer required.