Question 1

How long does setup take?

Accepted Answer

Setup takes less than 5 minutes for most teams. You need to: (1) Sign up for a free account, (2) Connect your Jira account via OAuth, (3) Copy the installation script tag, (4) Paste it into your website's HTML, and (5) Test the widget on your site. No backend server or complex configuration required.

Question 2

How do I install IssueCapture on my website?

Accepted Answer

Add a single script tag to your website's HTML. For example: . Then initialize it with your API key. The widget works with any JavaScript framework including React, Vue, Angular, Next.js, and vanilla JavaScript.

Question 3

Does IssueCapture work with React, Vue, and Angular?

Accepted Answer

Yes! IssueCapture is framework-agnostic and works with any JavaScript application. It uses Shadow DOM for CSS isolation, ensuring it won't conflict with your existing styles. We have specific guides for React, Vue, Angular, Next.js, and Svelte.

Question 4

Do I need a backend server to use IssueCapture?

Accepted Answer

No backend required. IssueCapture is a fully managed SaaS solution. The widget runs entirely in the browser and communicates directly with our secure API. Issues are created in Jira automatically without any server-side code on your end.

Question 5

What Jira versions does IssueCapture support?

Accepted Answer

IssueCapture supports Jira Cloud only (uses OAuth 2.0). It works with both Jira Software (Bug, Task, Story, Epic) and Jira Service Management (JSM) for service requests, incidents, and IT help workflows. Server and Data Center are not currently supported.

Question 6

Can I map IssueCapture fields to custom Jira fields?

Accepted Answer

Yes! IssueCapture supports custom field mapping in the dashboard. You can map widget fields to any Jira field including custom fields, components, labels, priority, and more. This includes text fields, select fields, multi-select fields, and date fields.

Question 7

How does Jira authentication work?

Accepted Answer

IssueCapture uses OAuth 2.0 for secure Jira authentication. Your Jira credentials are encrypted and stored securely in our database. We never see your password. You can revoke access at any time from your Jira account settings.

Question 8

Can I connect multiple Jira instances?

Accepted Answer

Currently, each IssueCapture account can connect to one Jira instance. If you need multiple Jira integrations, you can create separate IssueCapture accounts for each Jira instance. Enterprise plans support custom multi-instance setups.

Question 9

What AI features does IssueCapture include?

Accepted Answer

IssueCapture includes 10 AI-powered features: (1) Triaging (priority, urgency, ROI), (2) Smart summaries, (3) Auto-categorization, (4) Duplicate detection (beta), (5) Sentiment analysis, (6) Screenshot OCR, (7) Issue enrichment (includes root cause analysis & debugging steps), (8) Effort estimation, (9) Privacy redaction, and (10) Auto-translation (beta). All features work together to provide intelligent triaging and context for your development team.

Question 10

How do screenshot annotations work?

Accepted Answer

IssueCapture captures a screenshot of the current page automatically. Users can then annotate it with drawing tools including arrows, highlights, text labels, rectangles, and circles. The screenshot capture (10KB) and annotation editor (90KB, powered by Fabric.js) are lazy-loaded only when needed, keeping the initial bundle size small (31KB).

Question 11

Does IssueCapture capture console errors?

Accepted Answer

Yes! IssueCapture automatically captures JavaScript console errors, warnings, and logs. This helps developers debug issues faster by seeing the exact errors that occurred before the bug report was submitted. You can configure what log levels to capture in the dashboard. Console logs are attached to Jira issues as a text file with timestamps, stack traces, and AI analysis of relevant errors.

Question 12

What network data does IssueCapture capture?

Accepted Answer

IssueCapture monitors failed HTTP requests (4xx and 5xx status codes) automatically. This helps identify backend API issues that may be causing user problems. Captured data includes: request URL, HTTP method, status code, response time, and timestamp. Failed requests are attached to Jira issues as a text file. Successful requests are not tracked to respect user privacy. You can enable/disable this feature per widget in the dashboard.

Question 13

Does IssueCapture work offline?

Accepted Answer

Yes! If a user submits a bug report while offline, IssueCapture will queue it locally and automatically submit it when the connection is restored. This ensures no bug reports are lost due to connectivity issues.

Question 14

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 10 issues a month, with no time limit.

Question 15

How much does IssueCapture cost?

Accepted Answer

We offer simple monthly subscriptions: Starter ($29/mo, 50 issues), Team ($59/mo, 200 issues, AI features), Business ($99/mo, 500 issues, compliance features). No per-seat pricing.

Question 16

What happens if I run out of issues?

Accepted Answer

We never block submissions. You'll receive an email suggesting an upgrade, but your widget keeps working. Usage resets each billing cycle.

Question 17

Can I change or cancel my plan anytime?

Accepted Answer

Yes. Upgrade anytime to instantly increase your limits (prorated for the current billing cycle). Downgrades and cancellations take effect at the end of your billing period—you keep full access until then. No long-term contracts.

Question 18

What are the different team permission levels?

Accepted Answer

IssueCapture has 4 permission levels: Owner (full control including billing), Admin (team management but no billing or role changes), Member (create/edit widgets, view analytics), and Viewer (read-only access to analytics). Each role has specific capabilities to ensure proper access control.

Question 19

How do I invite team members?

Accepted Answer

Go to Settings → Team, click "Invite Member", enter their email address, and select their role (Admin, Member, or Viewer). They'll receive an email invitation that expires after 7 days. Once accepted, they're automatically added to your team.

Question 20

Can I change a team member's role?

Accepted Answer

Only the Owner can change roles. Go to Settings → Team, find the member, and click the role dropdown to select a new role. Admins cannot change roles (including their own) - this is a security feature to prevent privilege escalation.

Question 21

Are team members included in pricing?

Accepted Answer

Yes! All IssueCapture plans include unlimited team members at no additional cost. Our pricing is based on monthly issue volume, not per seat. Add your entire team without worrying about per-user fees.

Question 22

What is auto-join for corporate domains?

Accepted Answer

Auto-join automatically adds new users to your team when they sign up with your corporate email domain (e.g., @yourcompany.com). They join as Members by default. You need to verify domain ownership first. This eliminates the need for individual invitations.

Question 23

How do I remove a team member?

Accepted Answer

Owners and Admins can remove members from Settings → Team by clicking the remove/trash icon. The Owner cannot be removed. Removed users immediately lose access to all team data. Members can also voluntarily leave the team.

Question 24

How is my data secured?

Accepted Answer

All data is encrypted in transit (TLS) and at rest (AES-256). Jira credentials are encrypted before storage. We use PostgreSQL with Row Level Security (RLS) to ensure multi-tenant data isolation. Screenshots and attachments are held in encrypted storage for your retention window while they are delivered to Jira, then deleted.

Question 25

Are you GDPR compliant?

Accepted Answer

Yes. IssueCapture is GDPR compliant. We collect explicit consent during signup (checkbox for email/password, notice for OAuth) with a complete audit trail including timestamp, method, IP address, and user agent. You can delete your account and its data directly from Settings (Right to Deletion; a minimal deletion record, with personal details removed after 30 days, and provider backups are retained for a limited period), request your data via privacy@issuecapture.com (Right to Access), and we only collect data necessary for service operation (Data Minimization). We never sell your personal information.

Question 26

What if screenshots contain sensitive information?

Accepted Answer

Users can review, annotate or remove the screenshot before submitting, and the AI privacy redaction feature can blur detected sensitive regions. Screenshots are held in encrypted storage only for as long as your retention setting allows while they are delivered to Jira, then deleted.

Question 27

Can I restrict which domains can use my widget?

Accepted Answer

Yes! You can allowlist specific domains in the dashboard. The widget will only work on approved domains, preventing unauthorized use. This is enforced at the API level by validating Origin/Referer headers (often surfaced as a CORS error in the browser).

Question 28

What browsers does IssueCapture support?

Accepted Answer

IssueCapture supports all modern browsers: Chrome 80+, Firefox 74+, Safari 13.1+, and Edge 80+. This covers ~95% of global browser usage. The widget uses ES Modules (ESM) and Shadow DOM, which are widely supported modern web standards.

Question 29

How large is the IssueCapture widget?

Accepted Answer

The initial widget bundle is only 31KB (gzipped). Screenshot capture (10KB) and annotation tools (90KB) are lazy-loaded separately, totaling ~100KB gzipped only when users actively use these features. This keeps page load times fast.

Question 30

Does IssueCapture work on mobile devices?

Accepted Answer

Yes! IssueCapture is fully responsive and works on mobile devices (iOS and Android). The widget UI adapts to smaller screens, and screenshot capture works on mobile browsers. Touch gestures are supported for annotation tools.

Question 31

How do I get support?

Accepted Answer

Email support (support@issuecapture.com) comes with every paid plan, and Team and Business plans get priority support with a 24-hour response time. Enterprise plans include dedicated support with a private Slack channel and custom SLA. We also have comprehensive documentation and video tutorials.

Frequently Asked Questions

Quick Answers

Getting Started